Amazon Alexa crashes after Christmas Day overload

Number of users plugging in products using virtual assistant causes outage in Europe

Thousands of people plugging in new smart speakers on Christmas Day were greeted by a less than smart response after Amazon’s voice-controlled virtual assistant Alexa crashed.

Servers controlling the digital butler were overloaded with questions and requests, prompting Alexa to tell some users: “Sorry, I’m having trouble understanding you right now.”

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