NBN complaints surged by more than 200% in second half of 2017, report finds

Ombudsman finds there were 22,827 complaints about service quality and connection delays

Complaints about the national broadband network soared more than 200% over the last six months of last year, according to a new report from the telecommunications industry ombudsman, with rising customer dissatisfaction about phone and internet services prompting a new government review.

With the NBN Co chief executive, Bill Morrow, due to address the National Press Club in Canberra on Tuesday, the latest report from the TIO finds there were 22,827 complaints lodged between July and December 2017 about the broadband network – 14,055 about service quality and 8,757 about delays in establishing an NBN connection.

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US and UK blame Russia for ‘malicious’ cyber-offensive

Security officials issue alert directly blaming Kremlin for attack as US warns Moscow it is ‘pushing back hard’

The cyberwar between the west and Russia has escalated after the UK and the US issued a joint alert accusing Moscow of mounting a “malicious” internet offensive that appeared to be aimed at espionage, stealing intellectual property and laying the foundation for an attack on infrastructure.

Senior security officials in the US and UK held a rare joint conference call to directly blame the Kremlin for targeting government institutions, private sector organisations and infrastructure, and internet providers supporting these sectors.

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Facebook ad feature claims to predict user’s future behaviour

Social network criticised over feature that targets users who are likely to switch to an advertiser’s rival’s product

Facebook has been criticised for hiding an advertising product that claims to be able to predict users’ future behaviours and target messages at them in an attempt to alter those behaviours.

The product, named “loyalty prediction” by Facebook, is part of a suite of capabilities enabled by a machine learning-powered tool called FBLearner Flow. That tool was publicly introduced in 2016, but the advertising techniques it enables were only revealed in a pitch document leaked to the Intercept.

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