A tough sell: why Facebook’s e-commerce dream failed to take flight
The social network has never become the online shopping emporium once predicted. Will its most ambitious strategy yet change all that?
Technology has been good to 1-800-Flowers. The company has long pioneered new ways of retailing, a toll-free number, direct sales via the internet. So when, in 2009, it opened its online store on Facebook the company was expecting another tech-based success. Like many others they found Facebook was a tough sell.
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